We want you to be happy with what you bought. We also sell skincare, which means that once a product has been opened, we cannot sell it to anyone else. So our policy has one firm line in it, and we’d rather state it plainly than bury it.
What we can accept
We accept returns on products that are unopened and unused, with the seal sticker intact, within 7 days of delivery.
The product should be in its original outer box and in resaleable condition.
To start a return, email customercare@zuhraglobal.com with your order number within that window. We’ll confirm and send you the return address.
Return shipping is arranged and paid for by you. We’d recommend a tracked service. Until the parcel reaches us, it remains your responsibility.
Once it arrives and we’ve confirmed the seal is intact, we’ll refund you within 5 to 7 business days, to the payment method you originally used. If you paid a shipping charge on the original order, that isn’t refunded.
What we can’t accept
- Any product whose seal sticker has been broken
- Any product that has been opened or used, even once
- Requests made after the 7-day window has closed
- Products returned without their original packaging
We know this is stricter than some brands, and we’d rather explain it than pretend otherwise. It is a hygiene position, not a commercial one. We won’t resell something that has been in someone else’s home, and we don’t quietly return opened stock to the shelf either.
If something is damaged, faulty, or not what you ordered
This one is different. It is our problem, not yours.
If your order arrives broken, leaking, or containing the wrong item, email customercare@zuhraglobal.com with your order number and a photograph within 48 hours of delivery. We’ll replace it or refund you in full, including shipping, at no cost to you. You won’t need to return the damaged item unless we ask.
Our products travel in glass. We pack them carefully, but occasionally a courier disagrees.
Nothing in this policy limits your rights under the Consumer Protection Act, 2019.
If your skin reacts to a product
Please tell us.
We can’t accept the return once the seal is broken, but we want to know what happened and which product. Write to us with as much detail as you’re comfortable sharing. It genuinely helps us, and we will always reply properly rather than with a template.
We recommend patch testing on the inner forearm for 24 hours before first use. Every product’s full ingredient list is on its page, and on the pack.
Exchanges
We don’t process direct exchanges.
If you’d like something different, return the unopened product under the policy above and place a fresh order. It’s faster for you than waiting on an exchange, and clearer for both of us.
Cancellations
Email us as soon as you can. Orders are dispatched within 1 to 2 business days, so time matters.
If your order hasn’t left us, we’ll cancel it and refund you in full. Once it has shipped, the returns policy above applies.
Refunds
All our orders are prepaid, so refunds go back to the original payment method: card, UPI, netbanking or wallet.
Once we’ve processed it from our end, your bank usually takes 5 to 7 business days to show it. If it’s been longer than that, write to us with your order number and we’ll follow it up with the payment provider ourselves.
Anything at all
customercare@zuhraglobal.com · +91 95999 10939
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ZUHRA GLOBAL PRIVATE LIMITED
Ireo Grand Arch, Sector 58, Tower B-805, Gurugram, Haryana 122102, India
CIN U47219HR2026PTC144838 · GSTIN 06AADCZ0005C1Z1