Frequently Asked Questions
What is ZUHRA?
ZUHRA is a skincare brand built around ritual. Four products, formulated with saffron, made to turn a routine you complete into a few minutes you actually experience.
Less routine. More ritual. Better skin.
What’s in the collection?
The Saffron Ritual Collection: a Shower Oil, a Face Cleanser, a Face Serum and a Face Moisturiser.
They work on their own and they work together. Most people begin with the Serum.
What order should I use them in?
Shower Oil, then Face Cleanser, then Face Serum, then Face Moisturiser.
Lighter textures before richer ones. In the morning, finish with sunscreen.
How often should I use them?
Daily. They are made for it.
If you are adding several new products at once, introduce them one at a time over a week or two. It is easier to tell what your skin is responding to.
Will they suit sensitive skin?
Skin responds differently to different ingredients. Every product’s full ingredient list is on its page and on the pack.
We recommend patch testing on the inner forearm for 24 hours before first use, particularly if your skin is reactive.
Can I use them during pregnancy?
If you are pregnant or breastfeeding, review the ingredient list with your doctor before introducing anything new. We would rather you ask them than us.
How should I store them?
Somewhere cool and dry, out of direct sunlight. Close the cap properly after use.
How long will a product last?
It depends how generously you use it. The period-after-opening symbol on the pack tells you how long it stays good once opened.
What if my skin reacts to something?
Stop using it and tell us. We can’t take back an opened product, but we want to know what happened and which one. Write to customercare@zuhraglobal.com with as much detail as you are comfortable sharing. A person reads those.
How long will my order take?
Orders are dispatched within 1 to 2 business days. Most arrive 3 to 5 business days after that. You will get a tracking number by email when it leaves us.
Do you charge for shipping?
No. Shipping is free across India.
Do you ship internationally?
Not yet.
Can I pay cash on delivery?
No. All orders are prepaid, by card, UPI, netbanking or wallet.
Can I return something?
Unopened products with the seal intact can be returned within 7 days of delivery. Once a seal is broken we cannot accept it back, for hygiene reasons.
If something arrives damaged or wrong, that is on us. Write to us within 48 hours with a photo and we will replace it at our cost.
The full policy is on our Returns page.
Something else?
A person reads those.