Privacy Policy
Last updated: 10 October 2026
This policy explains what we collect, why, and what you can do about it. We’ve tried to write it in plain language. If anything is unclear, write to us and we’ll explain it properly.
ZUHRA GLOBAL PRIVATE LIMITED is the data fiduciary for the information described here.
What we collect
When you buy something: your name, delivery address, billing address, email, phone number, and the contents of your order. Payment details go directly to our payment provider. We never see or store your card number.
When you sign up for email: your email address, and your name if you give it.
When you visit: your IP address, browser and device type, the pages you viewed, and how you arrived. This comes from cookies and similar technologies.
When you write to us: whatever you choose to tell us, including anything you share about your skin.
Why we collect it
To process and deliver your order, and to contact you about it.
To issue a GST invoice, as we are required to by law.
To handle returns, refunds and complaints.
To send you marketing emails, only if you asked us to.
To understand how our site is used and to improve it.
To meet our obligations under tax, company and consumer law.
Your consent
For everything except marketing, we process your data because we need it to fulfil the contract between us, or because the law requires it.
Marketing emails are sent only with your consent. You can withdraw that consent at any time using the unsubscribe link in any email, or by writing to us. Withdrawing it does not affect anything we did before.
Who we share it with
We do not sell your data. We share it only with the following, and only as much as they need:
- Shopify, who host our store and process orders
- Razorpay, who process payments
- Shiprocket and our courier partners, who deliver your order
- Zoho, where our invoices and accounts are kept
- Google and Meta, for website analytics and advertising measurement
- Our chartered accountant and legal advisers, where required
- Government authorities, where we are legally obliged to
Some of these providers may store or process data outside India. Where that happens, we take reasonable steps to ensure it is handled with equivalent protection.
How long we keep it
Order and invoice records for eight years, as required under the Companies Act, 2013 and GST law.
Marketing contact details until you unsubscribe, and for a short period afterwards so we can honour that request.
Website analytics data for up to 26 months.
Anything else, only as long as we need it for the purpose we collected it.
Your rights
Under the Digital Personal Data Protection Act, 2023, you can:
- Ask what personal data we hold about you and how we have used it
- Ask us to correct anything inaccurate or incomplete
- Ask us to erase your data, where we are not required to keep it
- Withdraw consent for anything you consented to
- Nominate someone to exercise these rights on your behalf if you are unable to
- Complain to us, and escalate to the Data Protection Board of India if we do not resolve it
To exercise any of these, write to grievance@zuhraglobal.com with your request. We will respond within 30 days.
Cookies
Our site uses cookies to keep your cart working, remember your preferences, and measure traffic. You can block or delete cookies in your browser settings, though parts of the site may stop working if you do.
Security
We use encrypted connections, access controls and reputable service providers. No system is perfectly secure, but we take this seriously, and we will tell you and the Data Protection Board if a breach affects your data.
Children
Our products and this site are not intended for anyone under 18. We do not knowingly collect data from children. If you believe a child has given us their data, write to us and we will delete it.
Changes
If we change this policy we will update the date at the top. If the change is significant, we will tell you by email.
Grievance Officer
Adnan Khan
ZUHRA GLOBAL PRIVATE LIMITED
grievance@zuhraglobal.com
+91 95999 10939
Complaints are acknowledged within 48 hours and resolved within one month.
ZUHRA GLOBAL PRIVATE LIMITED
Ireo Grand Arch, Sector 58, Tower B-805, Gurugram, Haryana 122102, India
CIN U47219HR2026PTC144838 · GSTIN 06AADCZ0005C1Z1